Aetna Reviews
Aetna Customer Reviews (11)
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Aetna Customer’s Q&A
Aetna Features and Benefits
Aetna.com offers a range of insurance and employee benefits products, programs, and services. Key features and benefits include:
- Estimate cost of care tool: Helps plan ahead and save money by providing average network and out-of-network costs for various medical services.
- Member Payment Estimator: Provides information on out-of-pocket costs, how much Aetna will pay, and savings due to Aetna’s negotiated rates.
- Provider cost estimator tool: Helps healthcare professionals estimate how much patients will owe for an office visit or procedure.
- Member website: Allows members to manage plan benefits and costs, check and pay claims, get cost estimates for office visits and procedures, track spending and progress toward meeting the deductible, and access the digital ID card.
- Medicare Advantage plans: Designed to help members live life to the fullest, these plans include medical and prescription drug coverage, plus other valuable benefits and services tailored to meet members' needs.
- Extra Benefits: As an Aetna member, the plan offers extras and additional benefits to help members save money and feel their best. These include discounts on wellness, convenient MinuteClinic® visits, digital tools to manage care, and more.
These features and benefits are designed to help control rising costs while striving to improve the quality of health care, and provide tools and information to help people make better-informed decisions about their health care and financial well-being. Please note that not all benefits are available for all plans. Check specific plan details for more information.
Aetna Pricing
Aetna.com provides several tools to help manage health care costs. The Estimate cost of care tool can help plan ahead and save money. It provides average network and out-of-network costs for tests (X-rays and MRIs), office visits (including specialists), selected surgeries and procedures (such as colonoscopy, sinus surgery), routine physicals, and emergency room visits.
For those with a chronic condition, such as asthma, diabetes or high blood pressure, the yearly costs, on average, associated with the condition can be found. The cost estimator provides information on where in the area — and in the network — these services can be found.
Estimates are based on plan details, such as deductible and coinsurance. There's also a Member Payment Estimator that tells how much one will have to pay (out-of-pocket costs), how much Aetna will pay, and how much one will save thanks to Aetna’s negotiated rates.
For health care professionals, there's a provider cost estimator tool that helps estimate how much patients will owe for an office visit or procedure. It also approximates how much Aetna will pay for services.
As for the cost of Aetna health insurance plans, it's reported that plans cost $414 monthly on average for a 30-year-old with an ACA marketplace plan. A 40-year-old pays $466 monthly on average while a 50-year-old spends $651 on average.
Payment Method
Aetna.com offers several methods for making payments. Users can pay their premiums online using a credit or debit card (Visa, Mastercard, American Express, and Discover are accepted), directly from their checking account, or from their HSA or FSA account if they have a health savings or flexible spending account.
For Medicare Prescription Drug Plan or Medicare Advantage Plan premiums, users can make a one-time payment online using their plan invoice. They can also set up automatic monthly payments. Payments can be made by cash, credit, or debit card at a CVS® retail store with the invoice.
For users with an employer or group health plan, they can find their payment options in the information provided to them.
In addition to these, users can also mail a check, along with the payment coupon from their invoice, in the envelope provided.
This is a brief overview of the payment methods available on Aetna.com. For more detailed information, it is recommended to visit the website directly.
Aetna FAQs
Aetna Alternatives
Here are some alternatives to Aetna.com:
- Kaiser Permanente: Known for high customer satisfaction ratings and streamlined access to high-quality medical care.
- Blue Cross Blue Shield (BCBS): Offers a wide selection of doctors and is known for its extensive provider network.
- UnitedHealthcare (UHC): Ideal for self-employed individuals, it also has high customer satisfaction ratings.
- Cigna: Offers a variety of plans including health, dental, supplemental insurance, Medicare, and more.
- Humana: Provides a range of insurance products including health, dental, vision, and Medicare plans.
- Anthem: A trusted provider of health insurance, offering a variety of plans to suit different needs.
- Centene Corporation: A multinational healthcare enterprise that provides a portfolio of services to government-sponsored healthcare programs.
- Molina Healthcare: Provides managed health care services under the Medicaid and Medicare programs, and through the state insurance marketplaces.
- WellCare: Focuses on providing government-sponsored managed care services to families, children, seniors, and individuals with complex medical needs.
- Ambetter: Offers a variety of plans on the Health Insurance Marketplace.
These alternatives offer a variety of health insurance plans and services. It's recommended to visit their websites for more detailed information.
Aetna Return Policy?
Aetna.com does not have a traditional return policy as it is a health insurance provider. However, they do have a process for refunding overpayments. If a user identifies an overpayment, they are advised to first review the coordination of benefits (COB) status of the member. In some cases, coverage with a maintenance of benefits (MOB) provision will result in a higher-than-expected payment.
If a user is sure that they have received an overpayment, they are asked to submit the following information:
- A check issued to Aetna in the amount of the overpayment
- The name and ID number of the member for whom they have overpaid
- The dates of service
- Supporting documentation, including but not limited to:
- A letter explaining the reason for the refund
- A copy of your Explanation of Benefits (EOB) statement
- In the case of incorrect coordination of benefits, the primary carrier's EOB statement
- Corrected bill
- Any other documentation that would assist in accurate crediting of the refund
This information should be mailed to the address on the EOB statement or on the member's ID card. Once they receive the information, they will correct the member's file.
If Aetna identifies an overpayment and requests a refund, the user is asked to mail the check, along with a copy of the overpayment request letter they sent, to the address provided in the letter.
This is a brief overview of the overpayment refund process on Aetna.com. For more detailed information, it is recommended to visit the website directly.
How To Open A Aetna Account?
To open an account on Aetna.com, follow these steps:
- Go to AetnaMedicare.com/Login and click on the Register button.
- Enter Aetna member ID number — this can be found on the Aetna ID card — and answer a few questions.
- Create a username and password and store it somewhere safe.
- Log in to see the personalized home page.
Remember, the Aetna member ID number is located on the member ID card. For more detailed information, it is recommended to visit the website directly.